1. Overview
At GigaTechFix Solutions, we are committed to providing high-quality email support services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which you may be eligible for a refund, the process for requesting one, and the conditions that apply.
By purchasing our paid services, you agree to the terms of this Refund Policy. If you have any questions, please contact us before making a purchase.
We offer a 7-day money-back guarantee on all eligible paid services. If we cannot resolve your issue, you get your money back — no questions asked.
2. Eligible Services
This Refund Policy applies to the following paid services provided by GigaTechFix Solutions:
- Premium Support Sessions — One-on-one remote assistance and troubleshooting sessions
- Advanced Account Recovery — Complex password recovery and account restoration services
- Security Audit & Cleanup — Comprehensive account security review and breach remediation
- Email Migration Services — Transfer of emails and contacts between providers
- Configuration Packages — Multi-device email setup and synchronization services
Free services, including initial support request submissions through our website contact form, are not eligible for refunds as no payment is collected.
3. Refund Eligibility Criteria
You may be eligible for a full or partial refund under the following conditions:
3.1 Full Refund (100%)
A full refund will be issued if:
- We are unable to resolve the technical issue described in your support request after a reasonable number of attempts
- The service was not rendered at all due to an error on our part
- You cancel the service within 24 hours of purchase and no work has been started
- There was a duplicate or accidental charge on your account
3.2 Partial Refund (50%)
A partial refund may be issued if:
- We partially resolved your issue but were unable to fully complete the service due to restrictions beyond our control (e.g., third-party email provider policies, account suspension by the provider)
- You decide to discontinue the service after work has begun but before completion
- The issue was misrepresented or additional problems were discovered during service delivery that were not originally disclosed
3.3 No Refund
No refund will be issued if:
- The service was successfully completed and the issue was resolved as described
- You failed to provide necessary information, credentials, or cooperation required to complete the service
- The issue was caused by your own actions after the service was completed (e.g., changing settings, reusing a compromised password)
- More than 7 days have passed since the service was completed
- The request involves services explicitly excluded under Section 4 below
4. Exclusions
The following are explicitly excluded from this Refund Policy:
- Services requested for accounts you do not own or are not authorized to access
- Services related to illegal, fraudulent, or deceptive activities
- Issues caused by hardware failure, internet service provider outages, or third-party software conflicts outside our control
- Subscription-based or recurring billing services after the first billing cycle has been used
- Custom development or bespoke solutions that have been delivered and accepted
Refund requests must be submitted within 7 days of service completion. Requests received after this period will not be considered except where required by applicable law.
5. Refund Process
To request a refund, please follow these steps:
Contact Us
Email support@GigaTechFix.com with your refund request. Include your order number, service date, and reason for the refund.
Review Period
Our team will review your request within 3-5 business days. We may contact you for additional information or clarification.
Decision & Processing
If approved, your refund will be processed to the original payment method within 5-10 business days. You will receive an email confirmation once issued.
6. Refund Methods
Approved refunds will be issued to the original payment method used at the time of purchase:
- Credit/Debit Cards — Refunds will be credited back to the same card within 5-10 business days, depending on your bank's processing time
- PayPal — Refunds will be returned to your PayPal account within 3-5 business days
- Bank Transfer — Direct bank refunds may take 7-14 business days to process
If the original payment method is no longer active or available, we will contact you to arrange an alternative refund method. We are not responsible for any fees charged by your bank or payment provider.
7. Cancellation Policy
You may cancel a scheduled service under the following terms:
- More than 24 hours before the scheduled appointment — Full refund, no cancellation fee
- Within 24 hours of the scheduled appointment — 50% refund or option to reschedule at no additional cost
- After the service has begun — Subject to partial refund rules under Section 3.2
- No-show without notice — No refund; a new service must be purchased to reschedule
8. Dispute Resolution
If you are not satisfied with our refund decision, you may escalate your concern by:
- Requesting a review by a senior support manager within 7 days of the initial decision
- Providing any additional documentation or evidence to support your claim
- Seeking resolution through your credit card company or payment provider if you believe the charge was unauthorized
We are committed to resolving disputes fairly and promptly. All escalated disputes will receive a final response within 10 business days.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Changes will not apply retroactively to services purchased before the effective date of the update.
We encourage you to review this policy periodically. Your continued use of our paid services after any changes constitutes acceptance of the revised policy.
10. Contact Us
For refund requests, questions, or concerns about this policy, please contact us:
- Email: support@GigaTechFix.com
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST; Saturday – Sunday, 10:00 AM – 2:00 PM MST
Please include "Refund Request" in the subject line of your email for faster processing. We aim to acknowledge all refund inquiries within 24 business hours.